Versand

Shipping Policy

Thank you for choosing our products. To help you better understand our order processing, shipping, and tracking procedures, please read the following Shipping Policy before placing your order.

1. Shipping Destinations

We currently ship to the following European countries and regions:

  • Spain

  • Portugal

  • Poland

  • Czech Republic

  • Slovakia

  • Slovenia

  • Bulgaria

  • Greece

  • Romania

  • Austria

  • Italy

  • Croatia

  • Estonia

  • Lithuania

  • Latvia

  • Germany

If your shipping destination is not listed above, please contact us before placing your order to confirm whether delivery can be arranged.

2. Shipping Fees

We currently offer FREE shipping to all of the destinations listed above.

Orders are shipped using professional international courier services. The carrier used for your order may vary depending on your delivery location and operational requirements.

Our primary shipping partners include:

  • UPS

  • FedEx

3. Order Processing Time

Order processing refers to the time between successful order placement and payment confirmation, and when your order is handed over to the shipping carrier.

Our standard processing time is:

Processing Time: 3–5 Business Days

Orders are typically processed Monday through Friday during normal business hours. Orders are generally not processed on weekends or local public holidays.

During promotional periods, holidays, or times of unusually high order volume, processing times may be longer than usual.

4. Estimated Delivery Time

For all countries listed above:

  • Order Processing: 3–5 Business Days

  • Estimated Shipping Time: 5–8 Business Days

  • Shipping Method: Free Shipping

  • Primary Carriers: UPS / FedEx

Therefore, the estimated total delivery time from order confirmation to delivery is typically:

5–13 Business Days

Actual delivery times may vary depending on your location, carrier operations, local delivery conditions, customs procedures, or other circumstances beyond our control.

5. Order Tracking

Once your order has been shipped, we will typically send you a shipping confirmation email that includes your tracking number.

You may use the tracking number to monitor the delivery status of your package.

Please note that tracking information may not become available immediately after shipment. In some cases, it may take approximately 48–72 hours for the carrier's tracking system to display the latest shipping updates.

Tracking updates may take longer during holidays, promotional events, or periods of high shipping volume.

If you receive a shipping confirmation but cannot locate your tracking information, please contact us and we will be happy to assist you.

6. Shipping Delays

Although we make every effort to deliver your order on time, shipping delays may occur due to circumstances beyond our control, including but not limited to:

  • Severe weather conditions

  • Natural disasters

  • High shipping volumes during holidays or promotional events

  • Carrier transportation delays

  • Supply chain or warehouse disruptions

  • Labor shortages

  • Local delivery network issues

  • Customs inspections or clearance delays

  • Other unforeseen circumstances

If your order has not arrived within the estimated delivery timeframe, please contact us.

Customer Support Email:
a01025625566@gmail.com

We will investigate the shipment with the carrier and assist you as quickly as possible.

7. Order Cancellation and Changes

Before Shipment

If your order has not yet been shipped, you may contact us to request:

  • Order cancellation

  • Shipping address changes

  • Corrections to order information

  • Other reasonable order modifications

We will do our best to accommodate your request based on the current processing status of your order.

After Shipment

Once your order has been handed over to the shipping carrier, we are generally unable to modify, redirect, or cancel the shipment.

If you refuse delivery after shipment and the package is returned to our warehouse, your order may be processed as a return.

In such cases, any refund may be reduced by any shipping or return transportation costs incurred.

To avoid delays or additional charges, please ensure that your name, phone number, and shipping address are accurate before placing your order.

8. Customs Duties and Taxes

Customs duties, import taxes, and related fees may vary depending on the destination country's laws and regulations.

Some orders may be subject to import duties, customs clearance fees, value-added tax (VAT), or other applicable charges imposed by local authorities.

If such charges apply, they are determined by the customs authorities or relevant government agencies of the destination country and are not controlled by us.

If you have any questions regarding customs duties or import taxes, we recommend contacting your local customs office before placing your order.

9. Shipping Issues and Order Inquiries

Please contact us promptly if you experience any of the following:

  • Tracking information has not been updated for an extended period.

  • The tracking number cannot be found.

  • The shipment status appears abnormal.

  • Your order has not arrived within the estimated delivery timeframe.

  • You received the wrong item.

  • Your package arrived visibly damaged.

To help us assist you more efficiently, please provide:

  • Order number

  • Recipient's name

  • Email address used to place the order

  • Tracking number

  • Photos or other supporting documentation (if applicable)

This information will help us verify your order and resolve the issue more quickly.

10. Contact Us

If you have any questions regarding shipping, order tracking, delivery status, or shipping delays, please contact us at:

Email:
a01025625566@gmail.com

We will review your inquiry and provide assistance as soon as reasonably possible.

Thank you for your understanding and support.