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Shipping Policy

Thank you for choosing our products. To help you understand our order processing, shipping methods, and estimated delivery times, please read this Shipping Policy carefully before placing an order.

We are committed to providing safe, efficient, and reliable shipping services and to keeping you informed of your order status so that you can receive your products smoothly.

1. Shipping Destinations

We currently provide shipping services to the following European countries and regions:

  • Germany

  • Austria

  • Italy

  • Spain

  • Portugal

  • Poland

  • Czech Republic

  • Slovakia

  • Slovenia

  • Croatia

  • Greece

  • Romania

  • Bulgaria

  • Estonia

  • Latvia

  • Lithuania

If your country or region is not listed above, please contact our customer service team before placing an order to confirm whether shipping can be arranged.

2. Shipping Costs

Free Standard Shipping is available to all of the shipping destinations listed above.

To ensure timely delivery, we will select an appropriate carrier based on product availability, destination, and available shipping routes.

Our logistics partners may include, but are not limited to:

  • DHL

  • UPS

  • FedEx

  • DPD

  • Other international logistics providers with comparable service capabilities

Depending on actual shipping conditions, we may change the logistics carrier without prior notice. Such changes will not affect the delivery service provided for your order.

3. Order Processing Time

Under normal circumstances, orders will be processed after successful payment, where applicable, or after the order has been confirmed.

Item Time
Order Processing Time 3–5 business days
Warehouse Operating Hours Monday–Friday, excluding public holidays

During promotional campaigns, public holidays, or periods of high order volume, processing times may be extended. We will make every reasonable effort to ship your order as soon as possible.

4. Estimated Delivery Time

After the product has been shipped, the estimated delivery times are as follows:

Shipping Item Estimated Time
International Transit Time 5–8 business days
Total Estimated Delivery Time Approximately 8–13 business days
Shipping Cost Free

The above delivery times are estimates for reference only. Actual delivery times may be affected by factors including:

  • Delivery destination;

  • International transportation arrangements;

  • Customs clearance;

  • Public holidays or periods of high shipping volume;

  • Weather conditions and natural disasters;

  • Local logistics operations;

  • Force majeure events.

5. Order Tracking

After your order has been shipped, we will send you a shipping notification by email.

The email will generally include:

  • Shipping confirmation;

  • Tracking number, where applicable;

  • Instructions for checking the shipping status.

Tracking information is usually updated within 24–72 hours after shipment.

If the tracking information is still unavailable after this period, please contact us and we will assist you in checking the shipping status of your order.

6. Shipping Delays

Although we will make every reasonable effort to deliver your order within the estimated delivery time, delays may occur due to the following circumstances:

  • High international shipping volumes;

  • Customs inspections or clearance delays;

  • Severe weather;

  • Public holidays or major promotional events;

  • Transportation issues involving the carrier;

  • Adjustments to local delivery networks;

  • Force majeure events.

If your order has not arrived after the estimated delivery period, please contact us. We will actively assist you in contacting the logistics carrier and following up on the shipment.

7. Order Changes and Cancellations

Before Shipment

If your order has not yet entered the shipping process, you may contact us to request:

  • A change of shipping address;

  • A change of recipient information;

  • A change of contact telephone number;

  • Order cancellation.

We will do our best to assist based on the current processing status of your order, but we cannot guarantee that every requested change can be completed successfully.

After Shipment

Once an order has been shipped, the shipping information generally cannot be modified and the order cannot be directly cancelled.

If a package is returned due to an incorrect address, refusal of delivery, failure to receive the package, or similar circumstances, we may deduct the applicable shipping costs actually incurred and process a refund where applicable, to the extent permitted by law.

8. Customs Duties and Import Taxes

Import policies may vary between different countries and regions.

Depending on local laws and regulations, an order may be subject to:

  • Import duties;

  • Value Added Tax (VAT);

  • Customs clearance fees;

  • Other legally imposed taxes or fees.

If such charges apply, they will be handled in accordance with applicable local laws and regulations and may be payable by the recipient.

We recommend that you familiarize yourself with the applicable import policies in your country or region before making a purchase.

9. Shipping Exceptions

Please contact us as soon as possible if any of the following situations occur:

  • Tracking information has not been updated for an extended period;

  • The shipping status cannot be tracked;

  • The package is lost;

  • The package is damaged during transportation;

  • You received the wrong product;

  • The product has not arrived after the estimated delivery period.

To help us process your request as quickly as possible, please provide:

  • Order number;

  • Recipient's name;

  • Email address used to place the order;

  • Tracking number, if available;

  • Photos of the product, where applicable.

We will actively assist you in communicating with the logistics carrier and provide a reasonable solution based on the results of the investigation.

10. Shipping Address Information

Please carefully verify your shipping address, recipient's name, and contact telephone number before submitting your order.

If delivery fails or is delayed due to the following circumstances:

  • Incorrect shipping address;

  • Incorrect telephone number;

  • Recipient cannot be contacted;

  • Recipient refuses delivery;

any additional shipping or redelivery costs may be borne by the customer, except where otherwise required by applicable law.

11. Contact Us

If you have any questions regarding order delivery, shipment tracking, delivery times, or this Shipping Policy, please feel free to contact us.

Customer Support Email:

📧 a01096361750@gmail.com

We will respond to your email within 1–2 business days and do our best to provide timely and professional assistance.

Last Updated: August 2026